Associate Director, Operations

PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

While we have grown to be the No. 1 agency in our industry, at heart we're still a startup. It's that energy and spirit of innovation that allows us to create bold and meaningful "health media firsts" for our clients, and to do it all with #phmlove.

Overview:

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

The Associate Director, Client Operations is an important role within the Publicis Health Media team, responsible for monitoring and building internal operational processes throughout the account. The Associate Director, Client Operations will also monitor and enhance a reporting tool used throughout the account. Data integrity is of upmost importance, so attention to detail is an important attribute required for this position.

Role Objectives:

• Partner with the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements
• Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)
• Manage the tools, systems, and process that allow sound financial operations including planning/investment team support and training
• Build relationships with internal stakeholders and groups, facilitating cooperation between the planning and activation functions that manage daily client business
• Build and develop relationships with client business directors and brand teams, ensuring that client and overall data proposition is relevant and aligns with strategy direction
• Drive a culture of always-on, data-driven decision-making to institutionalize the use of consumer-driven analytics in media and marketing investment planning
• Grow product delivery and agency revenue organically by cross-selling and up-selling value analytical products across client divisions, markets & categories
• Scope and direct advanced analytics projects to ensure that the deliverables are designed to answer valuable client and media team questions, and that timelines and scope are observed

Minimum Qualifications:

• 4+ years of experience in agency operations
• Analytical skills with a foundation in strategic management
• Proficient with Media Tools and MS Excel
• Experience in client finance and project management

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com.

All your information will be kept confidential according to EEO guidelines.

#LI-Hybrid